Privacy Policy – Helpr™


Effective Date: 30 July 2025
Last Updated: 30 July 2025

Helpr™ is committed to protecting your personal information and ensuring your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, store, use, and disclose personal information and the steps we take to protect it.

1. Information We Collect

We may collect and hold the following personal and business information:

  • Your name, phone number, and email address.

  • Your business details (e.g. business name, ABN, physical address).

  • Information about your customers to help generate and manage reviews (including their name, review content, and interaction data).

  • IP addresses and usage statistics from your interactions with our website and services.

  • Payment-related details such as billing info (secured via a PCI-DSS compliant payment gateway).

  • Communication records (calls, emails, and chats).

  • We use cookies and similar technologies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.

We collect data directly from you, your team, or via third-party platforms you integrate with our system.

2. Use of Your Information

We use the collected information to:

  • Deliver, manage, and improve our services.

  • Generate automated reviews and manage your online reputation.

  • Send service notifications, updates, and important client communications.

  • Process payments and manage billing cycles.

  • Provide customer support.

  • Perform platform analytics to improve client experience and service results.

  • Fulfil our contractual obligations to you.

We will only use your data for the above purposes and for any lawful purpose that is reasonably necessary in connection with the services we offer.

3. Disclosure of Information

We may disclose your information to:

  • Our internal team and contractors under strict confidentiality.

  • Authorised third-party service providers such as CRM, communication platforms, or AI systems (only to the extent required to deliver our services).

  • Legal or regulatory bodies when required to comply with law enforcement, subpoenas, or court orders.

We do not sell, rent, or trade your personal information to any third parties.

4. Data Security

Helpr™ is committed to protecting your data through a combination of technical, organisational, and legal safeguards. These include:

  • SSL encryption and secure data transmission.

  • Role-based access controls for authorised personnel only.

  • Activity monitoring and regular system audits.

  • Ongoing risk assessments and security updates.

Some personal information may be stored or processed in secure cloud servers located outside of Australia. These providers are required to uphold privacy protections equivalent to those under Australian law, and we ensure they are bound by strict confidentiality and data handling agreements.

We retain your personal information only as long as necessary to deliver services and meet legal obligations. When no longer required, your data is securely deleted or de-identified.

If a notifiable data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate data.

  • Request deletion of your data (subject to legal and operational limitations).

You can contact us anytime to update, correct, or remove your personal information by emailing [email protected]

If you are not satisfied with our response, you may lodge a complaint with the OAIC via www.oaic.gov.au or by calling 1300 363 992.

6. Data Retention

We retain your data:

  • For the duration of your subscription and up to 6 months after cancellation (for service continuity or reactivation).

  • For up to 7 years where required for financial or legal compliance.

After this period, all client-specific data is purged from our systems.

7. Contact Us

If you have questions or complaints about how we manage your privacy, please contact us:

Helpr™ Privacy Officer
 📧 [email protected]
🌐 https://childcarehelpr.com.au/

Our software is built by educators, for educators - solving real pain points like burnout, admin overload, and reputation loss.

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